Frequently asked questions · Toronto & the GTA
How many plates do you need? Who washes them? What happens after the party? Find the practical details for choosing your pieces, booking your order and returning it.
Explore the questions
01 / Pieces & quantities
Yes. The minimum is 25 pieces from each selected plate or glass set or collection. Mixing several collections does not combine them into one 25-piece minimum. Tell us which pieces you want and how many of each so we can confirm your selection meets the minimum.
Yes. You can build around your venue’s existing tableware with a patterned plate, coloured glass, napkin or flatware set. Send a photo of the venue’s place setting and your preferred rental pieces so we can help check the combination. Plate and glass selections are subject to the 25-piece minimum per set or collection.
Yes—your pieces do not all need to come from one collection. A floral charger with a simpler plate, for example, can give the table detail without repeating the same pattern at every layer. Share your favourites with us and we can help consider their colours, shapes and proportions together.
Count by course, not just by guest. If 100 guests each need a fresh plate for salad, dinner and dessert, that means 100 plates for each course—300 serving plates altogether, plus any chargers. Ask your caterer whether plates or cutlery will be reused between courses and whether they need extras for buffet seconds, staff meals or backup.
A charger is the larger base plate beneath the serving plates; a dinner plate holds the main course. A charger does not automatically replace a serving plate. If you want to serve food directly on a particular charger, check that piece’s suitability with us when choosing your order.
No. Photos show styling ideas; flowers, candles, linens and other props are included only if they are specifically listed on your quote. Open the collection pages to see the available rental pieces, then check your quote for each item, quantity and price.
02 / Booking & pricing
Inquire once you have an event date, venue and approximate guest count, especially if you have your heart set on a particular collection. A piece appearing on the website does not confirm availability for your date or quantity. We check both when preparing your quote.
Include your event date, venue address, estimated guest count, preferred pieces and quantities, and whether you need delivery or will collect the order. A menu or service plan helps us check your plate and cutlery counts. If you need delivery, include the venue’s access times and any stairs, elevator or loading restrictions in your inquiry.
Prices are in Canadian dollars for the listed rental item. A collection’s “from” price is its lowest-priced piece, not the cost of a complete place setting. Check the individual item descriptions—particularly for flatware or glassware sets—and your quote for exactly what each price covers.
Your total includes the selected rentals, applicable HST and a 10% Inventory Wear and Tear fee. Delivery and pickup charges depend on the arrangements for your event; difficult access or additional trips can also affect the cost. Delivery does not include setup or takedown. Review the itemized quote before confirming your booking.
A quote alone does not confirm a booking. Our booking process requires acceptance of the rental agreement and a 50% deposit of the total contract amount. The remaining balance is due 14 days before your earliest event date, or before services or delivery if earlier. Your quote and agreement set out the payment details.
Contact us as soon as your numbers change. Quantity reductions are limited by how close you are to the event; your rental agreement sets out the permitted reductions. No reductions are accepted within 14 days. Request increases before your final order deadline so we can check availability and confirm the revised quantities.
The 50% booking deposit is non-refundable. Under our standard terms, cancellations within 14 days of the event are charged the full contract amount. If your date changes, contact us promptly so we can check availability and discuss how your agreement applies; the original booking does not automatically transfer to a new date.
03 / Delivery & pickup
We serve Toronto, the GTA and surrounding areas from Aurora. Send your venue address, event date and order size so we can confirm delivery arrangements and quote the cost. Include both the delivery and collection requirements—your venue may have different rules for each.
Yes. Under our standard pickup arrangements, collect one business day before your event and return one business day afterward, between 10 a.m. and 3 p.m. Confirm the actual dates with us, especially around weekends and holidays. Longer rental periods need to be arranged in advance and may have different rates.
No. Delivery fees do not include table setup, clearing or takedown. Arrange who will unpack the rentals, set the tables, clear them and repack the order—usually in coordination with your caterer, planner or venue team. If you need additional help, raise it while we prepare the quote so the scope is clear.
Tell us about stairs, elevators, loading docks, parking, long carry distances and uneven ground before booking. Our standard delivery and pickup arrangements require a three-hour window; let us know if the venue allows less time. Difficult access, extra handling or an unsuccessful trip can incur additional charges.
Yes. Our showroom is at 75 Kennedy St. West, Aurora, and visits are by appointment only. Arrange a visit and tell us which collections you want to compare. Bring your linen swatch, invitation or a photo of the venue’s tableware if you want to see how the colours work together.
04 / Washing & returns
No—we handle the washing. Scrape food from plates and cutlery and empty all liquids from glasses before repacking them. Let your caterer or cleanup team know this in advance, and follow any item-specific care instructions we provide.
Check the order when it arrives, before items are distributed around the venue. Set any damaged piece aside, take a photo and contact us promptly with the item name and quantity affected. Reporting it at the start helps us distinguish an arrival issue from damage during the event and discuss the next steps with you.
Return every item in the same packaging it arrived in, including the boxes, crates and racks. Keep the complete order together in one accessible collection area, ready for the scheduled pickup. Orders scattered across the venue, not repacked or inaccessible can require extra time or trips and incur additional charges.
You are responsible for rented items and their packaging while they are in your possession, including damage or loss involving guests or contractors. Let us know about any breakage or missing pieces. Replacement charges depend on the item and our ability to restock it; damage assessments may take up to 14 business days after the event.
No. The Inventory Wear and Tear fee covers normal, moderate wear from typical use. It does not cover broken, damaged or missing items, which are assessed separately. It is not a damage waiver.
No. Unused rental items are not eligible for refunds. Confirm your quantities with your caterer before the adjustment deadline, and return unused pieces along with the rest of the order.
These answers summarize our standard rental arrangements. Your confirmed quote and rental agreement set out the terms for your order.
Still wondering?
Tell us about your event and the pieces you’re drawn to. We’ll help you take the next step.
A table that feels like yours
Tell us your date, guest count and favourite collections. We’ll help shape a rental list that feels considered from every seat.
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