The services provided by The Plate Company ("We" or "us" or "our") are subject to the following terms and conditions. These Terms & Conditions, together with your rental or service order, form the complete agreement between you and us. "You" or "your" refers to the individual or entity placing the order.

 

PAYMENT

 

A 50% non-refundable deposit is required at the time of contract signing to reserve all items or services. Items are not considered reserved until the deposit is received and the contract is signed.
Payments can be sent via EMT to info@theplatecompany.ca.  Please reference your quote number in the notes.
The remaining balance must be paid no later than 14 days prior to your event. No reductions or modifications to your order can be made after this deadline.

 

CHANGES & CANCELLATIONS

 

Cancellations at any time will result in the forfeiture of the deposit.
Cancellations within 14 days of the event will be charged 100% of the total contract amount; deposits will not be refunded.
Reductions of 30% or less in quantity may be made up to 30 days before the event.
Reductions between 15% and 29 days prior are limited to 15%.
No reductions are accepted within 14 days of the event.
Additional items or increases can generally be accommodated based on availability.

 

DELIVERY

 

A 3-hour window is required for all deliveries and pick-ups. Please contact us if a shorter window is needed.
Delivery fees do not include setup or takedown.
Additional charges may apply for excessive distances, uneven terrain, or time-consuming load-in/load-out.
Items must be ready for pick-up in the same packaging used for delivery, located in an accessible area.
Failure to prepare items or locate them in multiple locations may incur extra fees.
The customer is responsible for ensuring access for delivery and pick-up on scheduled dates. Additional trips due to inaccessibility will incur extra charges.

 

PICK-UP ORDERS

 

Items can be picked up one business day prior to the event and should be returned one business day after, between 10am and 3pm.
Extended rental periods are available; please contact us for rates and availability.

 

 

LOSS & DAMAGES

 

You are responsible for all breakages, losses, or damages occurring while items are in your possession, including packaging.
You are financially responsible for any damages caused or contributed to by your guests or contractors during the rental period.
Replacement costs will vary based on the item and our restocking ability.
Damage assessments may take up to 14 business days post-event.
Unused rental items are not eligible for refunds.

 

WEAR & TEAR CHARGE

A 5% Inventory Wear and Tear fee is applied to all contracts to cover normal, moderate wear from typical use. This fee does not include damages, loss, or breakage.

 

POLICIES

 

The 50% deposit is non-refundable.
In cases of acts of God, pandemics, war, terrorism, or strikes, the deposit remains non-refundable.
By signing this agreement, The Plate Company may use images from your event for website, social media, or advertising purposes, subject to your approval.

 

INDEMNIFICATION

You agree to indemnify and hold harmless The Plate Company and its officers, employees, and agents from damages, liabilities, claims, costs (including legal fees), penalties, or expenses arising from your breach of this agreement or actions related to your event.

 

PAYMENT POLICY

 

To confirm your booking, a 50% deposit of the total contract amount is required.
The remaining balance is due 14 days before your earliest event date or before services are rendered or goods are delivered.